Alcatel-Lucent Enterprise Expert Partner
For over 30 years, we have been building advanced communications architectures for B2B: enterprise VoIP systems, unified communications, network infrastructure and integrated contact center solutions, from design through to proactively managed maintenance.
Since 1996, Pentagon Business Com has been designing and delivering advanced voice and data solutions for the corporate environment.
Having evolved from traditional telephony systems, our current portfolio covers advanced unified communications architectures (Cloud, On-Premises and Hybrid), data networks, video conferencing and video wall solutions, and Contact Center systems integrated with chatbots and artificial intelligence. Where standard products reach their limits, we develop custom software applications tailored to each project's requirements.
Our customers include railways, the military and prison sectors, industry, public institutions, banks, hospitals and top hotels.
Alcatel-Lucent Enterprise (ALE) is a global leader in communications and cloud infrastructure solutions, present in more than 50 countries. As an ALE Expert Partner, we combine this enterprise-grade technology with the advanced technical expertise needed for design, deployment and ongoing support.
Licensing & updates: direct management of software licenses and updates.
Documentation & support: access to dedicated technical resources and a direct L3/vendor support escalation path.
Engineers specialized and certified at advanced level on the Alcatel-Lucent Enterprise portfolio, with extensive operational experience in deployment and management.
Controlled migration from existing Alcatel platforms to new enterprise architectures, fully protecting your initial investment.
Scalable voice and data solutions for any level of complexity: from SMB infrastructure to mission-critical networks for corporations with thousands of users.
On-premises communication server for large and mid-sized companies: 99.999% availability, multi-site networks, virtualization and hybrid IP, SIP, DECT and analog connectivity. Also available as a subscription through Purple on Demand.
Alcatel phone systems guide →
The communications platform for SMBs, from 5 to 300 users. Easy to install and manage, cloud-ready and built for collaboration through Rainbow.
OXO Connect models and selection guide →
Messaging, audio and video calls, screen sharing and conferencing in a single app, in public, private or hybrid cloud. Integrates with business applications through CPaaS.
Details on al-enterprise.com →
Core and data center switches (OmniSwitch 6900, 9900), access (6360, 6560, 6860), industrial (6465, 6865) and smart managed (2260, 2360), plus OmniAccess Stellar Wi-Fi.
All OmniSwitch switches →ALE DeskPhones, SIP and DECT phones and softphones, with HD audio and a single number across all devices. ALE devices
OmniPCX RECORD Suite for recording, archiving and quality evaluation of calls. Details
Omnichannel contact center (voice, email, chat, social) with intelligent routing, using ALE Connect, Eudata and Altitude. The Altitude platform (now part of Enghouse Interactive) is the choice of large call centers: IVR, outbound campaigns, call recording and real-time reporting. ALE Connect
OmniVista 8770 and OmniVista Network Advisor for centralized management of communications and networks. Details
OmniAccess Stellar wireless networks for offices, hotels, schools and hospitals. Details
Encrypted communications, software hardened against attacks and Fortinet FortiGate next-generation firewalls: protection against attacks and malware, application control, VPN for branch offices and remote work, centralized management.
We complete your communications infrastructure with technology from leading manufacturers, so you have a single partner for the whole project.
Virtual assistants and conversational agents, including Amelia solutions, that handle repetitive customer requests.
Meeting rooms equipped with Poly systems and integrated with Rainbow, Teams or Zoom.
LG video walls for control rooms and public spaces, interactive displays and wireless presentation for meeting rooms.
Uninterruptible power supplies that keep communications systems and networks running during power outages.
Teltonika routers and gateways for remote sites, IoT and 4G/5G backup connections.
Dedicated applications that connect the phone system to CRM, ERP or the customer's internal processes.
We start from real needs: number of users, sites, call flows and existing infrastructure.
We propose the right architecture (on-premises, cloud or hybrid) and a clear offer.
We install, configure, migrate and train users, with minimal impact on your operations.
Maintenance, remote and on-site interventions, updates and expansions.
We partner with recognized manufacturers to deliver complete solutions that are tested and supported for the long term.
We are an Alcatel-Lucent Enterprise (ALE) Expert Partner. We have direct access to the manufacturer's products, licenses, documentation and support, and our technical team designs, installs and maintains ALE solutions for customers across Romania.
Yes. We migrate older Alcatel-Lucent systems to OmniPCX Enterprise or OXO Connect, keeping existing phones and cabling wherever possible, and can gradually add cloud services such as Rainbow.
Yes. We offer maintenance contracts, on-site and remote interventions, software updates and management of communications systems and networks. Customers with a maintenance subscription get 24/7 support, with response times as set in their contract; for other customers, support is available Monday to Friday, 9:00 to 17:00, subject to availability.
We have two offices, in Bucharest and Timișoara, and we deliver, deploy and support customers throughout Romania.
Tell us what you want to build or modernize, and we will come back with a proposal.
24/7. Response times are as set in your contract.
Monday – Friday, 9:00 – 17:00, subject to availability.
Phone: +40 21 321 38 08 · Email: tehnic@pentagon.ro