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Auto-Attendant _ ALCATEL OmniPCX Office
Alcatel OmniPCX Office Call Server provides a state-of-the-art company telephone greeting service for callers. Each Reflexes user is provided with voice mail service and a personal assistant. The sophisticated company-level greeting system has been designed to distinguish between different types of callers. Calls can be routed to pre-defined Reflexes terminals or workgroups. When there is no reply, calls can be diverted to an automatic attendant or to another site. In short, everything is done to make telephones not just smart, but also user friendly.
Embedded Personal Assistant
The Personal Assistant allows an employee who is away from his or her desk to
offer callers up to five alternate destinations: voicemail, GSM number,
external number, internal number (secretary), or operator. This flexible call
re-routing function is pre-configured and very easy to manage. The personal
assistant can be activated and customized remotely.
Greeting
How callers are greeted reflects your company's professionalism. The call
server provides various greeting features to welcome callers.
Greetings can be individual or programmed on a group or company level
Up to eight greeting messages can be created
Greeting messages can vary with the time of day (lunchtime, opening hours, etc.) and the importance of the call
Fax messages are automatically detected
Auto-Attendant & Voice mail_ ALCATEL OmniPCX Enterprise
Alcatel-Lucent 4645 Voice Messaging Service
The Alcatel-Lucent 4645 delivers a wide array of features designed to offer improved customer greetings that are adapted to the situation (e.g., called party absent, busy signal, etc.)
Software-based solution that runs on a standard server (IBM appliance server or Alcatel-Lucent Communications Servers) Multilingual soft keys guidance and voice prompts
Personalized mailboxes Dial-by-name & record-on-line
One number - ubiquity services
Hotel (check in/out, wake up, etc.)
Centralized solution for multi-site companies
VPIM standard for interworking with external voice messaging systems
Creates the basis for the next-generation Unified Communications applications suite
Alcatel-Lucent 4635 Voice Messaging Service
Flexible individual greetings
Record and fax managers; automated attendant manager
Universal access via web client
Helpful message-sending options
Convenient and secure message viewing
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