Categorii :
Call center prin Alcatel-Lucent OXE
5,000 agenti declarati
5,000 agenti cu nr private
1,000 agenti CCA Soft phone
1,000 agenti CCO Outbound
1,000 CTI supervision
Advanced Call Routing (Skill mapping)
30 Supervision CCS
30 conexiuni posibile la RTI Wallboard
8 Wall board Serial links
1 Work Force Management interface
CC IVR
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Call center prin OmniGenesys
Scalable Solution
- Unlimited number of Multi Media Blended
Customer Interactions
- Inbound Voice, Outbound Voice
- Self-Service
- Email
- Web Chat
Collaboration
- CCTeamer
Integration
- Agent Desktop
- Expert Contact
- Gplus Adaptors
- SDK
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Call center prin Alcatel-Lucent OXO
Alcatel-Lucent Call Center Office a fost conceput pentru companiile mici si ruleaza prin centrala ALCATEL OXO
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