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Call center Alcatel-Lucent OXO
Alcatel-Lucent Call Center Office is designed for small enterprises and runs on the ALCATEL OmniPCX Office.This simple,all in one solution is designed
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Call center OmniGenesys
Scalable Solution
- Unlimited number of Multi Media Blended
Customer Interactions
- Inbound Voice, Outbound Voice
- Self-Service
- Email
- Web Chat
Collaboration
- CCTeamer
Integration
- Agent Desktop
- Expert Contact
- Gplus Adaptors
- SDK
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Call center Alcatel-Lucent OXE
5,000 declared agents
5,000 agents with private number
1,000 agents CCA Soft phone
1,000 agents CCO Outbound
1,000 CTI supervision
Advanced Call Routing (Skill mapping)
30 Supervision CCS
30 possible connexions RTI Wallboard
8 Wall board Serial links
1 Work Force Management interface
CC IVR
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